´╗┐We asked Amy Squire, campus recruiter at Target:

Tell me about a time when you went above and beyond the call of duty. How were you recognized

Amy Squire, Target campus recruiter: This is a great interview question for a number of reasons. Behaviour-based questions help to determine actual performance in situations rather than just theoretical behavior, which will give the employer an idea of how the candidate will act in future situations. In this way, this question allows the candidate the opportunity to really highlight a scenario where they are truly proud of what they accomplished. 

The depth of the example given can also help the interviewer gauge what the candidate feels is going above and beyond their typical job description. Candidates should try to use an example that has some complexity, to show that they know the difference between doing a good job on a day-to-day basis, and truly going above and beyond the job description. To do this, be sure to follow the three bucket approach to a Structural Behaviour Based Interview (SBO); with 10% of your answer describing the Situation, 80% of your answer explaining your specific Behaviour in the situation, and the final 10% to tell the interviewer about the situation's Outcome or result. In this question, the ÔÇÿprobing' or follow up question usually is: How were you recognized. This is a great time to tell the interviewer how or if your hard work was recognized by your manager, client, or peers. 

That said, avoid using examples where you were just part of a group. Rather, highlight your specific behavior in the situation, and take accountability for your actions and the overall end result. Use words like I/me instead of we/us. 

Personally, I love answering this question in an interview. For me, I respond with an example of the time when I created, implemented, and executed a new, cross-border internship program at my previous employer. I drew upon my background experience in not only campus recruitment, but immigration and relocation policies in order to make the recruitment, selection, and execution of this program an amazing success. The hiring managers were so impressed with the new internship program and the candidates they hired, that most provided them with full-time offers to return after graduation. Many of the students thanked me for helping make such a difference in the start of their long-term career. To this day, the program continues to grow and be a success at the company! 

Overall, it's important to give the interviewer a good, holistic picture of your past performance, and how you'd be a good fit for their team and the total organization. The key is being prepared for your interview, yet ensure you're coming across as genuine and not overly rehearsed.  Let your personality shine through!