Join our dynamic team as a Technical Support Specialist and make a meaningful impact by providing essential guidance and technical support to various education facilities. Under the direction of the Level 2 Technician and/ or Information Systems Manager, this role encompasses the following:

KEY RESPONSIBILITIES:

Client-Centre Support: Deliver exceptional support to clients, ensuring their technological needs are met promptly and efficiently.

Hardware and Software Solutions: Diagnose and resolve hardware and software issues in a multi-vendor hybrid environment.

On-Site Assistance : Travel to multiple school sites to provide technical support and effectively address any issues.

Information Management: Maintain precise records of hardware and software inventory, oversee equipment distribution, and support procurement and deployment efforts.

Streamlined Documentation: Efficiently complete and manage necessary paperwork, including service requests, building systems information, and equipment inventory records.

Collaborative Problem-Solving: Partner with IT Operations Supervisors, Information Systems Managers, and fellow team members to tackle complex technical challenges.

Policy Compliance: Adhere to established protocols, policies, and procedures.

QUALIFICATIONS:

Successful completion of a recognized Computer Technology program or equivalent work experience. Industry recognized certifications would be an asset.

Previous experience in hardware and software troubleshooting is an advantage.

Exceptional communication and interpersonal skills.

Willingness and ability to travel to multiple school locations as required. Must have a valid drivers license and transportation.

NECESSARY SPECIAL REQUIREMENTS:

Must be able to work as part of a team, as well as being able to work independently with a diverse client base.

Must be physically fit, as this position requires lifting an average of 40 lbs.

Must have good leadership and organizational skills.

Expected to stay abreast of latest technology developments.

Must have demonstrated strong interpersonal, verbal, and written communication skills.

Must have a valid drivers license and transportation for travel within NB as required.

Must have Canadian residency.

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Applications must include a current resume and the names of two (2) work-related references. Applicants must clearly demonstrate the essential qualifications to be given further consideration. Subject to the response of this competition, education and/or experience requirements may be changed.

Thank you in advance for applying. Only those selected for an interview will be contacted. Criminal record check will be required as a condition of employment for the successful candidate.

We are an Equal Opportunity Employer and promote a scent-free environment.