The Surrey School District respectfully acknowledges that our schools reside on the traditional, unceded, and shared territories of Coast Salish peoples: The q? c?? y? - Katzie, the q'wa:n??'?n? - Kwantlen and the SEMYOME - Semiahmoo First Nations, who have been stewards of this land since time immemorial.

Surrey Schools values an inclusive school district where equity is deeply embedded, and diversity welcomed. We acknowledge the profound responsibility we all have in ensuring that our schools and district sites foster an atmosphere where everyone feels secure, respected, and valued. Our commitment to providing a quality education extends beyond academic excellence; we are committed to creating and cultivating diverse, inclusive, and barrier-free environments for all applicants, employees, students, and their families. Our identity, as Surrey Schools, is expressed in the shared values of openness, fairness and belonging and recognizes the importance of diversity of identity and thought. We are an equal opportunity employer and welcome applicants from all backgrounds.

Surrey Schools, recipient of the BC Top Employers and Canada's Greenest Employer awards, is the largest school district in BC and the second largest employer in Surrey. Spread across one of the fastest-growing cities in British Columbia, Surrey Schools provides quality education to over 82,000 students with 124 schools sites and a variety of other learning facilities, offering a broad range of innovative programs and services to support the learning of our students. The Surrey School District team of approximately 13,000 employees works tirelessly every day to ensure that children are getting the best start they can, providing the preparation to be our leaders of tomorrow.

The Information Services Technologist performs duties including system backups/restores, telephone support, problem logging, acting as media and documentation resource, and maintaining stocks of supplies, paper, ribbons, toner and inventory. In addition, an employee in this classification will assist other staff in the performance of more complex work.

The Information Services Technologist may install and troubleshoot computer hardware, software, network and peripheral equipment on mini and micro systems in offices and schools throughout the District. The work of this employee involves operational tasks and some operational related maintenance programming.

An Information Services Technologist works under close supervision and has varying degrees of involvement in the roles stated above and reports to the Senior Technologist and Management.

TYPICAL RESPONSIBILITIES Programming and Software Support:

Researches processing problems and resolves programming or operator problems

Maintains and revises operational systems programs, under the guidance of senior staff

Recommends improvements to utility programs and operating routines for use in the computer system

Prepares and maintains documentation, operating instructions and routines

Assists in the day-to-day troubleshooting of hardware, software, and networking problems

Installs, tests and maintains computer equipment and software at various locations throughout the District

Identifies and documents hardware, limited software, limited networking and other problems

Takes corrective action for the above, where appropriate, or obtains direction from superior

Monitors and provides support for computer peripheral equipment to ensure full operational use is maintained

Performs backups and restores operations as directed, to maintain data integrity

Maintains and updates backup and other command procedures

Maintains Information Services Inventory database

Maintains orderly cleanliness in Computer room(s) and storage area(s)

Prepares off-site storage and retrieval of data

Cleans and maintains laser, line and dot matrix printers

Places and monitors (to completion), service calls on defective equipment

Liaises with service vendors

Acts as a media and documentation coordinator for the Information Services Department.

Provides technical advice, procedural information and support (in person and by telephone) to users of computer equipment in other departments

Performs related duties, as required

JOB REQUIREMENTS: KNOWLEDGE, ABILITIES AND SKILLS Knowledge of multi-vendor networked environment

Ability to impart technically oriented knowledge to users

Communication and interpersonal skills

Ability to follow logical processes and procedures for diagnosis of hardware and software problems

Knowledge of systems procedures and how they apply to a business environment

Physical ability to lift and carry heavy computer equipment and to crouch and bend when installing equipment

Written and verbal English skills, including composition, grammar, punctuation and terminology related to the field

Knowledge of the systems development life cycle and 3GL and 4GL programming languages

Ability to write programming instructions and syntax, using structured programming techniquesTRAINING AND EXPERIENCE

Two year Diploma in Computer Information Systems from a recognized community college or technical institute or equivalent.

One year of previous experience in a related field.

OR

Combination of training and experience where the experience is extensive and directly related to the work.

LICENCES, CERTIFICATES AND REGISTRATIONS

Valid BC drivers license.

This is a unionized position that offers an hourly wage rate of $33.04 per hour plus a liberal benefit package including pension, health, vacation, and sick benefits.

The position will see a pay increase July 1, 2024.

Qualified applicants can apply by clicking the "apply" button to the right of the posting. The closing date for this position is May 16, 2024 at 4:00pm.

Note: Successful applicants will be required to consent to a Criminal Records Search prior to employment. Only those applicants selected for interviews will be contacted. To all others, thank you for your interest.