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Phenomenal phone sales: Use your call centre experience to your advantage
Press one to become the best call centre rep: traits and qualities needed to succeed
Enduring the dial tone: How to handle negative calls at a call centre
Phone cowboys: Picking up transferable skills for any career
What's your calling? Call centres are a great place to start
Call centres: Getting to know a booming industry
Call centre kindness: Tips on telecommunications etiquette
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