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Posted: 
2021-04-01
Job Type: 
Full Time
Employment length: 
Permanent
Language requirements: 
English
Education requirements: 
Secondary (high) school graduation certificate
Job experience: 
1 year to less than 2 years
Job industry: 
Community Service
Job Location: 
Toronto/GTA

Customer Service Representative Ref #CTH-SMO or LAC-NT  

Coordinated by The Career Foundation 

  • Job Title: Customer Service Representative– Ref #CTH-SMO or LAC-NT 

  • Location: GTA, ON 

  • Job Type: Full-time 

  • Salary/Wage: $15-16/hour 

 

The Career Foundation is currently seeking full-time Customer Service Representative on behalf of one of our employer partners; one of the largest and most diversified providers of non-standard consumer financial products in the world. 

 

What do you do? 

In the Customer Service Representative role, you will do it all; sales, customer service, local area marketing, collections, security of your store, and the list goes on. Your primary function in the CSR role is to provide excellent customer service through the provision of Financial Services. 

Duties/Responsibilities: 

  • Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence. 

  • Sell and receive cash for / from another staff member and record properly and enter into the Point of Sale system (fine count all monies received and given out). 

  • Register new customers quickly and efficiently. 

  • Promote all products and services. 

  • Complete all product and service transactions in the Point of Sale system. 

  • Issue Loans quickly and efficiently ensuring risk assessment strategies are utilized. 

  • Cash checks quickly and efficiently ensuring risk assessment strategies are utilized. 

  • Knowledge of issuing procedures for all checks and be able to offer customers alternatives and incentives to return if unable to complete the transaction. 

  • Sell benefits of ancillary services to customers and ensure all sales are correctly recorded. 

  • Enter customer information completely and accurately into the Point of Sale system. 

  • Reconcile cash float at the completion of shift. 

  • Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly). 

  • Understand and implement all procedures relating to Recordable Transactions. 

  • Extensive understanding of all company policies and procedures. 

  • Prepare collection files and assist in the collection process. 

  • General office duties and proper use of all office equipment. 

  • Knowledge of who to call in the case of an emergency. 

  • Daily maintenance and upkeep of store. 

  • Successfully, open and close the store and complete all paperwork accurately. 

  • All other job related duties as directed by Management. 

 

Requirements: 

  • High School Diploma or equivalent. 

  • 1 year of Customer Service and/or Sales experience as well as cash handling experience. 

  • Strong communication and interpersonal skills. 

  • Ability to thrive in a fast-paced, adaptive environment. 

  • Must be a team player with the ability to maintain a high level of enthusiasm. 

  • Ability to work well under minimal supervision. 

  • Ability to work a flexible schedule. 

  • Basic computer skills. 

 

 

This employer partner is an equal opportunity employer. We thank all candidates for their interest; however, only those selected will be contacted for an interview. 

 

*How to Apply:  

 

Please forward your résumé to smckenzie@careerfoundation.org or ntanceva@careerfoundation.org with Customer Service Representative– Ref #CTH-SMO or LAC-NT” as the subject header. We thank all candidates for their interest; however, only those selected will be contacted for an interview. 

 

The Career Foundation offers a wide range of career and job-related programs. Operating out of seven locations, we now help thousands of people each year successfully accomplish their employment goals. Our services, which are available at no cost to you, include workshops, individual coaching, training opportunities, and more. Participation in these services may be suggested to applicants in order to improve their likelihood of employment success. 

 

For more information, please visit our website at: www.CareerFoundation.com