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Posted: 
2021-09-21
Job Type: 
Full Time
Employment length: 
Permanent
Language requirements: 
English
Education requirements: 
No degree, certificate or diploma
Job experience: 
1 year to less than 2 years
Job industry: 
Retail
Job Location: 
Calgary

You support the leadership team to cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Customer Experience Manageris one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. You share your passion for all things electronic with your team and customers.

WHAT YOULL DO

  • Supportand empowera team of Customer Experience Representatives to make decisions, creating a highly engaged and high performing team.
  • Recruitand developa high-performingteam that is accountable for creating a best-in-class employee experience
  • Workwith the General Manager/ Associate General Manager to develop internal talent; building a bench for future store needs.
  • Unlockfull potential of employees by providing consistent feedback
  • Ownself-development and provides continuous feedback to General Manager/Associate General Manager
  • Role modelIndigos High Performance Characteristics
  • RepresentIndigo as a brand ambassador, bringing to life Indigos mission of creating joy
  • Promotea Story Telling culture fulfilling our goal to enrich the lives of our customers
  • Ownand championIndigos customer loyalty and Love of Reading programs
  • Cultivatean environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
  • Inspirea customer-centric culture in stores bringing to life Indigos mission of creating joy and enriching lives
  • Fosteran environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Respondto customer feedback in a timely manner ensuring that the customer remains a top priority
  • Align with General Manager/Associate General Manager on goals and objectives for fiscal year
  • Ensures teamsdrive best-in-class employee engagement and net promoter scores
  • Consistently meetand exceedsales plans
  • Supportthe General Manager/Associate General Manager in effectively managing budgets and cost centres, driving positive Store Profitability
  • Actively engages in community-based marketing and events to grow sales and strengthen community ties
  • Launchand evaluatenew programs and initiatives that impact business performance
  • Responsible for meeting Expense budgets including service stock, office supplies
  • Overseescheduling requests and weekly schedule revisions (TEAM) and ensures all schedules are fully optimized to drive sales and productivity
  • Key Liaison and Leader for Loss Prevention and Health & Safety programs

WHO YOU ARE

  • 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others
  • Experience in retail or the services sector
  • Proven track record of achieving sales and performance targets
  • Ability to be mobile on the sales floor for extended periods of time
  • Availability to work a flexible schedule, including evenings, weekends and holidays
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Passionate
  • Curious
  • Humble
  • Giving
  • Driven
  • Bilingualism (French/English) is required for all positions in Qubec

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

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