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Job Type: 
Full Time
Employment length: 
Language requirements: 
Education requirements: 
No degree, certificate or diploma
Job experience: 
1 year to less than 2 years
Job industry: 
Job Location: 



Key Performance Metrics

  • Meets department specific goals and KPI targets.

Key Accountabilities


  • Organizes the work load, identifies priorities and ensures high quality of work.
  • Accountable for meeting on time delivery and reducing cost per unit.
  • Remains current and communicates all changes, events and programs.
  • Ensures team compliance to all corporate and departmental work policies and procedures.
  • Effectively resolves operational challenges to achieve specified productivity and operational targets. Escalates matters to Team Managers, as needed.
  • Assists Team Manager in completing necessary shift and productivity reports.
  • Sustains outcome of Kaizen events.
  • Participates and contributes in meetings, as required.
  • Demonstrates safety awareness in the work environment.
  • Ensures health & safety guidelines are followed by all team members.
  • Participates in the monthly health & safety audits.
  • Responsible for recording and investigating all incidents/accidents and promotes a safe work environment.


  • Acts as a team builder and creates environments to sustain highly motivated team.
  • Participates in the recruitment process and leads employee training and development.
  • Assists Team Manager in day to day workload planning and staffing requirements.
  • Proactively acquires information to develop new skills to improve job performance.
  • Actively participates in the implementation of any operational changes.
  • Leads by example by following all Indigo policies and procedures.
  • Works in a team environment, communicates effectively with all levels of personnel while maintaining adequate level of confidentiality.
  • Provides ongoing feedback and daily performance coaching to team members.
  • Participates in annual performance appraisals with team managers.
  • Effectively conducts and delivers disciplinary actions, as needed.


  • Establishes high performance peer relationships.
  • Maintains and nourishes relationships with all Indigo employees and business partners.
  • Creates an environment of a motivated team.


  • Understands/demonstrates in a manner that promotes, and is aligned with, Indigo's Mission, Vision, Beliefs and DC Team Norms.
  • Actively promotes a culture of a safe work environment.


Reports to: Team Manager

Manager once Removed (MOR): Department Manager

Key Relationships


  • Interfaces and builds relationships with: Department Managers, Team Managers, Team Leads, Team Members, and other Indigo business units.


  • Vendors, temporary staffing agencies and carriers.



Work Experience / Education / Certifications

  • Experience working in a fast paced team based environment
  • Minimum of 5 years experience working in a warehouse environment
  • Minimum of 2 years experience working in a supervisory role
  • Post-secondary education or equivalent work experience
  • Hands on experience with RF technology
  • Warehouse management systems experience (SAP)
  • Theory training on material handling equipment
  • Ability to conduct team meetings and group training
  • Experience in or knowledge of Lean and Six Sigma
  • Knowledge of general Health & Safety requirements
  • Be able to identify best practices and process improvements

Competencies / Skills / Attributes

  • Intermediate computer skills in MS Office Suite
  • Demonstrated problem solving and organizational skills
  • Ability to meet deadlines and work under pressure
  • Ability to work independently and in a team environment
  • Ability to multitask and prioritize work in a dynamic work environment
  • Excellent written and verbal communication skills
  • High energy and willingness to learn
  • Ability to train, coach and motivate direct reports
  • Be able to apply a fair and consistent approach with all team members
  • Must be able lift up to 40 lbs repetitively

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.