Social Media Content Moderator (Multiple Languages) – Ref # LAC-NT or CTH-SMO

Social Media Content Moderator (Multiple Languages) – Ref # LAC-NT or CTH-SMO

Coordinated by The Career Foundation

  • Job Title: Social Media Content Moderator (Multiple Languages)
  • Location: Mississauga, ON (temporarily work from home)
  • Work Hours: 40 hours/week; flexibility to work any 5 days of the week; 8 hours per day within hours of 7am – 11pm
  • Job Type: Permanent, Full-Time
  • Rate: $18/hour

                                                                             

The Career Foundation is currently seeking full-time Social Media Content Moderators on behalf of one of our employer partners; a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, they deliver next generation customer experience and helps companies better connect with their customers.

 

Company Benefits

  • A rapidly growing company with significant career growth opportunities
  • A culture committed to teamwork and continuous improvement
  • An attractive compensation package including medical, dental; PTO, paid holidays.
  • Competitive salary
  • Interactive Paid Training
  • Career Advancement opportunities
  • Wellness Benefits
  • Employee Assistance Program

 

Overview

The Social Media Content Moderation team works to create a welcoming and safe place for people to build communities. As a Social Media Content Moderator, you will be an essential component of our client’s safety effort. We are looking for someone who can apply our guidelines with reference to nuanced and context-dependent policies in an evolving environment. You will make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.

 

SPECIFIC RESPONSIBILITIES

  • Review products offered for sale on the client’s platform to ensure that they do not violate any current policies
  • Address sensitive content which may be graphic, violent or hateful, include offensive or derogatory language or other potentially distressing material
  • Identify trends that highlight gaps in social media policies
  • Demonstrate an understanding of market-specific legal and cultural practices that enable effective content review
  • Analyze and independently render decisions against high volumes of live and active issues regarding social media user behavior
  • Provide information, educate customer to update trackers, update required applications & tools and keep internal stakeholders informed of new issues
  • Be available to work within rotating shifts (Early Morning and/or late Night, weekends/ Long weekend/Statutory Holidays)

 

ESSENTIAL QUALIFICATIONS

  • Excellent written and verbal communication skills in English
  • Fluent written and verbal communication in any ONE of the following languages: German, Portuguese, Japanese, Arabic, Hindi, Turkish and Italian
  • Clear awareness of potential biases or conflicts of interest and ensure these do not affect professional application of responsibilities
  • Deep familiarity with internet technology, streaming, internet slang/colloquialisms and internet culture
  • Evaluate information and quickly/independently develop a sound conclusion based on an existing framework
  • Mentally and emotionally able to handle offensive or disturbing behavior, language, and content
  • Comfortable working remotely and independently as part of a larger team
  • Ability to monitor several information flows simultaneously

 

This employer partner is an equal opportunity employer. We thank you for your interest; however, only qualified candidates will be contacted for an interview.

 

*How to Apply:

Please forward your résumé to smckenzie@careerfoundation.org or ntanceva@careerfoundation.org  with “Social Media Content Moderation (Multiple Languages) - Ref # LAC-NT or Ref # CTH-SMO” as the subject header. We thank all candidates for their interest; however, only those selected will be contacted for an interview.

 

The Career Foundation is a not-for-profit organization that receives funding from the government, private sector companies, and individual donors. Our mission is to link the resources of private sector companies, education, and government to help all members of the community make the transition into employment.

The Career Foundation offers services at no cost to job seekers in order to help them reach their employment goals.  Our services, which are available at no cost to you, include workshops, individual coaching, training opportunities, and more.  Participation in these services may be suggested to applicants in order to improve their likelihood of employment success.