Financial Services Representatives- Ref# LAC-NT or #CTH-SMO

Financial Services Representatives- Ref# LAC-NT or #CTH-SMO

The Career Foundation is currently seeking full-time Financial Services Representatives on behalf of one of our employer partners; an industry leader providing exceptional outsources (Customer Contact Centre and Business Process Outsourcing (BPO) solutions) to the world’s most respected organizations.

  • Location: Work from Home (office located in North York)
  • Job Type: Full-time
  • Hours: Any shift between 8:00am – 10:00pm
  • Wage/Salary: $14.25 during training period (2-3 weeks); $14.50 after training, up to $16.50 + commission
  • Number of Vacancies: 20

 

Our partner is looking for experienced Financial Services Representatives to service clients on overdue payments for auto, mortgages, mortgage loss and mitigation, as well as overdue credit cards. As a member of the Financial Services Team you would be assisting clients by proposing solutions to address financial objectives such as debt management and other financial foals.      

 

Responsibilities:

  • Providing timely, efficient, courteous and respectful customer service by trying to provide apt solutions to problems or escalating them to the appropriate department.
  • Negotiating, planning and assisting customers with correct payment resolutions on one or multiple Credit Card(s) or overdue accounts.
  • Researching and answering questions regarding account status; assisting as personal financial advisor over the phone and ownership of fiduciary responsibility for the creditor.
  • Conducting payment transactions electronically and negotiating payment arrangements for customers on their accounts within FDCPA guidelines.
  • Using skip trace when needed to find additional customer contact information.

 

Skills and Requirements:

  • Must be within commuting distance of 1 hour from North York office at Don Mills and York Mills
  • Excellent Communication.
  • Empathy.
  • Ability to utilize knowledge and training while providing solutions to customers.
  • Experience in call centres/ contact centres/ sales is an asset.
  • Proficient in computers and adaptive to changes and additions in applications and programs.
  • The candidate should have a proper work from home set-up/environment to conduct business in a professional manner and must have an uninterrupted landline internet connection.

 

This employer partner is an equal opportunity employer. We thank you for your interest; however, only qualified candidates will be contacted for an interview.

 

*How to Apply:

Please forward your résumé and cover letter to ntanceva@careerfoundation.org or smckenzie@careerfoundation.org and write Financial Services Representatives- Ref# LAC-NT or #CTH-SMO in the subject line. ***Use the following format to name your résumé/cover letter: Last Name, First Name - Job Title

 

If you are registered with The Career Foundation and know your “contact code” for job postings, please include it in your email body. If you do not know your contact code, please ask your Employment Specialist.

 

The Career Foundation offers a wide range of career and job-related programs. Operating out of seven locations, we now help thousands of people each year successfully accomplish their employment goals. Our services, which are available at no cost to you, include workshops, individual coaching, training opportunities, and more. Participation in these services may be suggested to applicants in order to improve their likelihood of employment success.

 

For more information, please visit our website at: www.CareerFoundation.com